F.A.Q.

*About Our Soaps, Bath-Bombs & Melts ::* Do you use any preservatives or chemicals in the making of your products? Do you use any animal fat to make your products? Do you use Lye to make your soaps? Aren't all handmade soaps the same? Do you use peanut oil or butter in the making of your products? What are Bath-Bombs? What are Bath-Melt? Do you use FD&C Colorants in your products? Are By Valenti products safe for children? Are By Valenti products hypoallergenic? Are By Valenti products Vegan and Crueltry-Free? Are your products USDA Certified Organic? Other companies offering the same line of natural & organic products offer them without any wrapping, why do you package yours?		*My Account Area ::* Do I need to register for an account to purchase from By Valenti? How do I create an account? How do I login to my account? I forgot my password, how do I recover it? How do I redeem a Gift Certificate or Gift Card? Do I need to enter my Credit Card or Bank Account number when I register for an account with you?

*Payment and Shipping ::* What methods of payment do you accept? Do you ship to my country? How much is shipping for my item? Will you insure my package? Do I have to pay customs? How do I know when my order has shipped? When will my order ship? How do I track my package?		*Legal ::* What is your Privacy Policy? Where can I find your terms and conditions? How do you secure my information? Do you store my Credit Card information?

*Customer Service ::* How do I contact customer service? How do I return a product? I haven't received my order		*Prizes & Giveaways ::* I won one of your Giveaways, how can I redeem my prize and use it to place my order?