F.A.Q.

No, all our products are made using organically grown & natural ingredients. We don't use any FD&C colorants (which are derived from petroleum), we don't use any petroleum derived chemicals, we don't use synthetic ingredients, we don't use artificial fragrances, parabens, sulfates or artificial preservatives ever.

No, we don't use any animal fat, lard or tallow in our formulas, only vegetable oils are used in the making of our soaps, bath and body products, we love animals! Researches have shown soaps and skin care products made with tallow or any animal fat can be harsh on sensitive skins. They are also known to clog your pores making your skin more prone to acne infections and are responsible for premature aging.

No, we don't. We're an animal friendly company for real. We don't test on animals and don't buy ingredients that are tested on animals, period.

By Valenti Organics is certified cruelty-free by the Coalition for Consumer Information on Cosmetics' (CCIC) Leaping Bunny Program. All our products are cruelty free and the majority are vegan. We only use botanicals and vegetable oils from sustainable producers, although we do use organically sourced beeswax and raw honey in some of our products. To identify which products are Vegan look for the Green "V" Heart symbol on any of our products page. 

Eco-Symbols page.

This is a question we get a lot via email, so despite the controversial answer we decided to put it up here. The reason we don't endorse nor support PETA is because PETA's "humane" philosophy of killing household pets is against our Founder's animal activist efforts. PETA although can do good in terms of protecting or enforcing the protection of wildlife does a really lame and cruel job when it comes to household pets. With a known killing rate of over 90% of all the household pets (cats, dogs and other small creatures) they receive, the highest killing rate of all the animal shelters in the US, PETA is best known as the Adolph Hitler or concentration camp of the pet lovers community. Our Founder has raised money for non-killing animal shelters and sanctuaries, has promoted and helped in raise money for charities where furry neglected friends were saved, cared for, and found good loving homes, she's saved hundreds of animals from shelters, gave them all a wonderful life and won't endorse a self called animal activist organization who considers "humane" putting down over 90% of the household pets they receive every year. Loving pet owners whom for circumstances of life could no longer care for their pets, believed and trusted PETA would relocate their beloved furry friends into other loving and welcoming homes, just to find out they were killed just hours after. By Valenti Organics won't endorse nor approve this philosophy, nor we will ever display any of PETA's logos to prove we are an animal friendly, cruelty free company.

Yes, it's the only way to make true soap. That's how it's being done for centuries and how the best and true soaps are still made today. The lye (Sodium Hydroxide) reacts with the oils or fats creating a chemical reaction called Saponification. The lye becomes inactive and what remains is pure soap. During the Saponification process a secondary natural compound is created, Glycerin, which amounts for about 25% of the soap. All the vegetable glycerin produced during the Saponification process is retained in the soap, we don't remove at all, that's why our soaps are also moisturizing.

No, they are not. Every oil and every ingredient have different properties that are released when the soap is produced and that determines what kind of soap the soapmaker will end up with. Knowing what oils work best together in what proportions is the key for a really good handmade soap, combine that process with only high quality organically grown vegetable ingredients and the best soap is born. There are thousands of homemade soaps out there with very poor quality ingredients that result in a very poor quality bar of soap that won't live up to your expectations. Our soaps not only have grade A quality ingredients but our formulas maximize the benefits of each one of our ingredients resulting in a wonderful bar of soap that not only will nourish your skin but will clean as well as energize your spirit.

No, we don't use any peanut butter or oil in the making of any of our products, but that doesn't mean the manufacturers of the oils we use don't process peanuts in the same containers they process their other oils. If you would like a list of our oil manufacturers to check for peanut traces please contact us.

A Bath-Bomb is a form of bath fizzy that when placed in a bathtub filled with warm water completely dissolves, in an effervescent way releasing a combination of oils, nutrients and essential oils that nourish and moisturize the skin, relax the body while providing aromatherapy benefits and a deep relaxing sensation. Our Bath-Bombs are made with the same organically grown ingredients our soaps are famous for in an exclusive formula that provides the best for your skin. The only 2 extra ingredients that our Bath-Bombs contain that are not present in our soaps are Citric Acid which is naturally present in limes, lemons, oranges, grapefruits and other fruits and vegetables, and Sodium Bicarbonate, also known as Baking Soda, which is widely and safely used in the kitchen for baking and preparing all sort of meals. Our Bath-Bombs are packed with all sort of organically grown & natural ingredients like flower petals and when they dissolve in the bathtub they release those ingredients into the water for an even luxurious sensation. Our Bath-Bombs don't contain any petroleum by-product, animal fat, chemicals, or artificial ingredients of any kind.

As much as we love bright and inviting colors we don't use FD&C Colorants, Dyes or any other artificial colorants. FD&C Colorants are all artificial colorants derived from petroleum and tar. Many of them have an indefinite array of side effects from hyperactivity and inattentiveness in children, asthma, rashes and ever cancer, not mentioning by using FD&C Colorants we are polluting the environment even further. At By Valenti Organics we believe in making products that are safe for your skin and that are innocuous for the environment, that won't pollute bodies of water. All our products are colored by the ingredients they contain.

Yes. All our products are formulated with natural never artificial ingredients, but we recommend doing a test in a small area before using any of our products in case of food or botanical allergies are suspected. Although any of our products can be used on children we recommend the use of our line of Kids products as they are specifically formulated for infants & children.

Although all the ingredients we use are natural and generally safe for all skin types, certain allergic reactions may occur if the individual is sensitive to certain botanicals. If you have extremely sensitive skin do a test in a small area of your body before fully using any of our products. All our products offer a complete list of ingredients. If there is anything you are sensitive to and would like to avoid it verify such botanical is not listed in the ingredients list of that particular product.

Eco-symbols are small symbols we've created to make it easier for you to identify what our products contain or don't contain. To learn more visit our Eco-Symbols page.

Our products are not USDA Certified Organic yet (we are working on it!), but all the ingredients we use listed as organic, are certified organic. For a complete list of organic ingredients simply review the ingredients list on any of our products.

Products like soaps and bath-bombs that are sold unwrapped only prove they contain tons of preservatives, petrochemicals and artificial ingredients. A truly natural product needs to be protected from the environment as much as possible. Just the air we breath oxidizes the natural ingredients of any product, tremendously reducing its shelf life, not mentioning you wouldn't want to use a product in your intimates areas that everyone has touched or sneezed on. Bacteria is transferred and spread by touch and many of the most severe cases of acne are produced by transferred bacteria. By wrapping our products we are not only protecting you from bacterial contamination, we are also ensuring our products arrive fresh to you.

By just visiting the Environmental Working Group's Skin Deep Cosmetics Safety Database the most comprehensive and complete safety cosmetics database in the USA. All our products and ingredients are rated based on safety. When we claim our products ARE SAFE is because they ARE.

Freschezza in Italian means Freshness, which is our unique way to present the expiration date on all our products. Inside this Freschezza symbol you'll find the date until the product can be used, when is most effective. Since we don't use any artificial preservatives, the natural ingredients contained in the products have a peak of freshness where they are most effective and perform better. Using the product within the Freschezza period means you're taking advantage of all the power of the fresh ingredients it contains. This doesn't mean using the product 1-2 months after the Freschezza period is bad, is just that the natural ingredients contained in the product are not as fresh anymore and might not be as effective. With this method you'll always find our fresh products in the shelves of your favorite stores.

The PAO (Period-After-Opening) symbol, also known as the open jar expiration date, identifies the number of months a product can be used after it has been opened. This labeling requirement was passed into law by the E.U. (European Union) in 2003. This also means the products with this marking not bearing any expiration date are heavily charged with artificial preservatives as products may remain on store shelves for very long periods of time. Some of our products already contain the PAO symbol, allowing the product to be used 3-6-12 months after opening. The PAO symbol on these products is usually found next to our Freschezza symbol.

You can contact us through our Contact Us form. Simply fill in the form and hit the send button. You can also chat with us Mon-Fri from 9:00 am to 5:00 pm EST. To chat with us click on the gray and green tab on the bottom right corner of any of the pages on our website.

You can contact us through our Contact Us form. Simply fill in the form and hit the send button, once we receive your inquire it will be routed to the billing department. If your prefer to contact Lisa M. the head of our billing department please email her directly lisa.m[at]byvalenti.com (replace [at] with @) or phone 586-275-7373, from 9:00 am to 5:00 pm, Mon-Fri.

We're sorry, but for security reasons we can't call you back, email you back or chat with you  to provide or change any login ID or password information. If you've lost or forgot your password, in the login page, click the forgot your password link. Enter the email address you used when you signed up for your account. You will receive an email with a new password. To change your email address instead, login to your account with your old email address and password. On your My Account area click on View or change my account information. In the email area replace your old email with the new one. Click the Update button. Now use your new email address to login to your account.

To return a product please check our Shipping & Returns page for instructions.

Transit time varies from location to location. If you still haven't received your order you have many ways to find out where your package is before contacting us:
1.- Click the tracking number you received in your shipping confirmation email.
2.- Login to your account, click on the View button next to the order you want to verify and click on the tracking number.
3.- If you didn't register for an account or used our "Checkout Without Account", follow this link to check your order status http://www.byvalenti.com/index.php?main_page=order_status.
4.- Track your package online at www.usps.com, you'll need the tracking number found on your shipping confirmation email or order information. If your package is still in transit, please allow a few more days to be delivered to your door. If your package shows as delivered, take note of the address where it shows it was delivered to, and make sure the package is not with a neighbor, in your mailbox or outside your door before contacting us.

It is normal for outside boxes and envelopes to show sign of wear, however if the content was damaged, please notify us immediately and report this issue to your carrier. Your package was insured and they are responsible for any claim. If the outside box looks severely damaged, if possible refuse the shipment and request the driver to note all the details. Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. It's ideal if pictures of the box and content are taken. Only shipments that are insured can claim the total of the loss to be reimbursed by the delivery company. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you. Note: Shipping charges are non-refundable costs related to your order. Under no circumstances shipping charges will be refunded either by the United States Postal Services or By Valenti Organics. Only the total of your order will be reimbursed by the United States Postal Services after claimed is filed.

Our Bath-Bombs are made with organically grown oils and butters. Depending on transit and how warm the weather can get, the natural butters and oils can melt deforming the round bath bomb ball. This is only a cosmetic problem and in no way affects the bath bomb at all.

The voucher code you received should be entered in the Discount Coupon - Promo Code area during step 2 (Payment) of checkout.

Groupon.com, LivingSocial.com, Blissmo.com, Neerg.com, Froogll.com, DealTicker.com vouchers have a limited amount towards your purchase, any excess should be paid by credit card before your order can be shipped. If you received an email from us asking you to call us at (586) 275.73.73 it only means we had a problem with your credit card, either it was denied or didn't go through, in which case you'll receive an email asking you to call Lisa at our billing department to process your payment. Orders that are not paid in full on our website cannot be shipped, even if partial payment by voucher or discount coupon was made.

Groupon.com, LivingSocial.com, Blissmo.com, Neerg.com, Froogll.com, and DealTicker.com vouchers have a limit amount towards your order. If you've exceeded the amount of your order and we can't charge your credit card for the remaining balance your order is put on hold and won't ship until the remaining balance is paid in full. If this is your case you should have received an email asking you to call Lisa at our billing department (586) 275.73.73. Once we receive payment for the remaining balance your order will ship.

A Voucher is a discount coupon also known as promo code.

You should have received an email with your Voucher number. In the email are contained our policies along with the expiration date of the Voucher. You can also check the expiration date of your voucher by entering the voucher code on the Discount Coupon-Promo Code validation page.

We're sorry to hear your Voucher is already expired. Expired vouchers can ONLY be redeemed for the amount pre-paid an not for the face value of the Voucher as established in our Terms & Conditions. For example, if you've purchased or received a $30 for $15 Voucher this means the $15 is the prepaid amount of the Voucher and you can only use that amount to order from our website instead of the $30 face value. Please contact us as your Voucher needs to be manually activated before the pre-paid amount can be used.

Vouchers cannot be redeemed for cash as established in our Terms of Service. If you bought or received a Voucher (also called Discount Coupon or Promo Code) from any of our partners (Groupon, LivingSocial, Blissmo, Neerg, Froogll, Dealticker) this means a pre-sale was made for a discount over a certain amount of merchandise. You bought a certain amount of our merchandise at a  discounted value receiving a voucher number to redeem the pre-sale for a certain amount in products on our website, which is the same as receiving the same Voucher number for free and having to pay for half of its value on our website when placing your order. What our Daily Deal Partners do, is process the pre-sale for us. In no way a Voucher can be treated as a Gift Card or e-Gift Certificate or be bound by the Credit Card Act.

We know we make great, natural and safe products but someone new to our brand and website might not be aware our products are safe for the entire family and mother earth, that's why we ask all our clients to stop by our website, rate and write a review for future customers.

Locate the page of the product you bought, click on the Review tab, click on the Write a Review button. You can either login to your account (this will fill in your name automatically) or you can simply fill in your name along with your review. Select your rating (1 for the lowest or 5 for the highest) and write your honest review on this product. Once done click the Submit button. There is a period of up to 24 hours for your review to be approved and go live. We don't edit your review, we just want to make sure a real person wrote the review and that is not spam trying to get published on our website.

Go to Add My Testimonial page, fill in all the information and write your testimonial. click the Submit Testimonial button. There is a period of up to 24 hours for your testimonial to be approved and go live. We don't edit your testimony, we just want to make sure a real person wrote it and that is not spam trying to get published on our website.

Thank you for your interest in By Valenti Organics products! We currently don't provide free samples to review blogs or websites, but we do offer travel sizes and samples you can purchase for a lower price than the full size products. If you wish to purchase regular full size products, we offer a free sample with every purchase over $50.

As much as we love all the love and great feedback on the web, we don't believe in giving free products in exchange for reviews. We prefer honest reviews from people who have bought our products from us or any of our retailers, used them for at least a month, and then provide their honest findings on their blogs or websites, without any mutual agreement or exchange. We believe consumers value more honest reviews from websites and blogs that really take the time and effort. For this, we're sorry but we don't provide free samples; but we do offer travel sizes and samples you can purchase for a lower price than the full size products. If you wish to purchase regular full size products, we offer a free sample with every purchase over $50.

Thank you for interest in By Valenti Organics. We don't provide free samples for subscription sample box businesses. We have a variety of programs specifically designed for business models like yours from where you can purchase samples and travel size products at a discount. Please visit our Wholesale page for mor information.

Navigate to the product you wish to purchase and click the button. Once done with your shopping, click the green shopping bag on the menu bar. Follow the instructions to checkout.

Pre-order refers to products that are not in stock at the moment but are being manufactured and will be available in stock at a specific date.

Products that are out-of-stock but are available for pre-order show an add to cart button and the following message in the product's page:

This product will be back in stock on Friday 20 April, 2012. If Add to Bag button is active you can pre-order this product. NOTE: Any order containing back-order products will be placed on hold until back-order products become available.

To pre-order an out of stock product, just add the quantity of the product you wish to pre-order to your shopping bag and proceed to checkout. Out-of-stock products won't ship until the product becomes available on the date displayed on the product's page. Your credit card won't be charged until out-of-stock products are available and your order is ready to ship.

We accept Visa, Master Card, American Express, Discovery and Mail-in Orders (check/money orders in the US only) and PayPal.

Chances are we do! We ship worldwide via USPS.

Shipping and handling is calculated automatically by USPS. During the checkout process you will be prompted to the shipping options based on the shipping address you provided. Select the shipping option you prefer. You can also calculate shipping based on the content of your Shopping Bag. For this, click the Estimate Shipping button located in the Shopping Bag.

Insurance is mandatory and included in your shipping cost starting February 24, 2011.

Unfortunately some countries are not exempt of taxes, and when your package arrives destination it will have to clear customs to be delivered to you. Any custom duties, taxes and any other charge that the country of destination might apply are the responsibility of the customer. The shipping and handling charges do not include any custom duties that your country might impose. We do not mark packages as gifts or samples as this is an illegal practice in the US.

You will receive an email confirming the shipment of your order. You can also login to your account and look at the status of your purchase and track your package online.

Please review our Shipping Info page for our Return and Refunds information.

Orders ship within 2-5 days after payment is received, effective and if stock is available. If for whatever reason we are out of stock on any of the products you have ordered we will contact you to let you know when your order will be shipped. If there is a problem with your payment you'll be notified through your My Account area and via email.

If you have an account: To track your package login into your account. Click the View button next to your latest order. Click the Tracking Code (this will open a new window at the USPS.com website).
If you DON'T have an account or used our guest "Checkout as a Guest": You can check the status of your order here.
Via Email: Click the tracking number you received in your shipping confirmation email.

Yes and no. You can if you wish, create an account to keep your information on file (such as address, phone number, name, etc). If you are a repeat customer this is great as you don't have to enter the same info every time you make a purchase from us. Also if you decide to become a Luxurious VIP Member, create a WishList or use/send an e-Gift Certificate you'll need an account. But if you are just trying us out and don't want to open an account right now, you have the option of purchasing from our website without creating an account. To do this simply click the button next to Checkout Without Account when prompted to create an account/login.

You can create an account after you drop items in your cart during the checkout process, or click the Register link at the top of the page. When you register for an account you can purchase and even send gift certificates to anyone via email. You can check for the status of your order and even track your package online, you can also keep a WishList for friends and family. By registering an account with us, if you decide to become a Luxurious VIP Member, you can save 10% on any purchase + earn Reward Points for an entire year. This option is for customers with registered account only.

Click the login link at the top of any page. Enter your ID and password. Your ID is the email address you used when you registered the account.

There are many reasons for which an account can get banned. Some of the most commons are:
1) An account was created without the authorization of the owner: You opened an account for someone else (friend, spouse, etc) and the owner requested the account to be closed. In this case only the legitimate owner of the account can request the account to be re-opened.
2) False or unverifiable information was used during the creation of the account: In some cases our systems generate an alert. If we can't verify the information entered to be accurate, the account will become temporarily banned. If you suspect this is your case please contact us by phone 586-275-7373 to verify your information.
3) Suspicious credit card activity: If the credit card used to place an order was denied twice the account will be permanently banned to prevent illegal charges to the credit card. A bank can deny a credit card payment for insufficient funds (your credit card may be maxed out) or the credit card was reported as stolen. If you believe there was an error with your credit card, please contact us by phone at 586-275-7373 to verify your information.

Login to your account with your old email address and password. On your My Account area click on View or change my account information. In the email area replace your old email with the new one. Click the Update button. Now use your new email address to login to your account.

In the login page, click the forgot your password link. Enter the email address you used when you signed up for your account. You will receive an email with a new password.

Login to your account. Click on Change my Account Password.

You'll need to register for an account to be able to use and redeem e-Gift Certificates. E-Gift Certificates are electronic gift certificates. If you receive a e-Gift Certificate by email it will contain details of who sent you the e-Gift Certificate, along with possibly a short message from them. The email will also contain the e-Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can redeem the e-Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the Redeem e-Gift Certificate page. You will be requested to create an account or login to your account, before the e-Gift Certificate is validated and the funds placed in your e-Gift Certificate Account.

2. Redeem your e-Gift Certificate by visiting this page http://www.byvalenti.com/index.php?main_page=gv_faq&faq_item=4 and follow the instructions.

Login to your account. Your balance will display in your e-Gift Certificate Account box.

Add items to your cart and click checkout. You'll be asked to login to your account. On step 2 of checkout look for the e-Gift Certificate box. Your e-Gift Certificate balance is displayed right below the Apply Amount box. To use your funds simply add any amount in the Apply Amount box and proceed with checkout.

Login to your account. In your My Account Information page you'll see an e-Gift Certificate Account box reflecting your balance. If the balance is enough and you wish to send and e-Gift Certificate to a friend or family member, simply click the "Send a Gift Certificate" button and follow the instructions. If the balance is not enough and you wish to purchase more balance for your account, simply go to the e-Gift Certificates page to order more.

On Step 2 (Payment) during checkout, look for the Gift Card - eco-Reward Card box and enter the code of your Gift Card in the empty field to use the funds. Continue processing your checkout.

No. By law we do not request nor store any financial information when you register an account with us. Creating an account with us is FREE and safe. The only information required are your name, last name, billing and shipping address (in case they are different), phone number and email address.

By Valenti Luxurious VIP Membership is a loyalty program that rewards with discounts, gifts, reward point and special promotions for VIP Members only. To purchase a 1 year renewable  Luxurious VIP Membership visit http://www.byvalenti.com/index.php?main_page=product_info&cPath=8&products_id=23

By Valenti Luxurious VIP Membership gives its members a 10% discount on literally any order for an entire year for only $25.00 per year. As an added bonus every order gives you Rewards Points which you can redeem at any time to purchase more products. Our Luxurious VIP Membership Program gives you more than any other reward program. To get started with you Luxurious VIP Membership visit http://www.byvalenti.com/index.php?main_page=product_info&cPath=8&products_id=23

Joining our VIP Membership is very easy. Visit our Luxurious VIP Membership Program page and add your membership to your shopping bag. Membership are purchased like any other item in our store. After your order is received your current account is switched from Retail to VIP Member. It takes approximately 24 hours for your account to switch. Once switched every time you place an order you'll see your savings total and your reward points directly on your shopping cart.

To review or use your Rewards Points balance simply login to your My Account.

To use your Reward Points balance simply purchase any items and add them to shopping bag. Once you're done shopping click on checkout. You'll be asked to login to your existing account. During checkout on Payment (Step 2 of checkout), locate the Reward Points area. Your current reward points balance will be shown along with the current value of your Reward Points. To use your Reward Points Balance, select the box next to Redeem Reward Points and continue with checkout. The Value of the Redeemed Reward Points along with your new Earned points are shown before confirming your order.

To learn the technicalities of our Reward Points and Membership Program please visit our Terms & Conditions.

Login to your account. The links to access your Wishlists are found on your My Account Information page.

Your friends can review your WishList by visiting our Find a WishList page. They will need to enter either your name, last name or email address.

You can find our privacy policy here.

Please click here for our terms and conditions.

We count with 256-bit SSL shopping cart which means Secure Socket Layer, which is the standard for Internet Protocol (IP) transactions or data transmitting on the internet ensuring that all the transactions are encrypted while traveling on the internet preventing scammers to get your information. On top we have partnered with Authorize.net who also offers SSL when processing your credit card. For more information please read our Privacy Policy.

No. It is illegal to store credit card information since June 2006. Your financial information is never stored, it's transmitted over a secure SSL connection to our credit card processing gateway, and a confirmation is sent bank to us. We don't see, store or register your CC info during any transaction  taking place in our website.

Yes! Our website is PCI Compliant, meaning we follow and abide by the Credit Card Industry standards established by the PCI Security Standards Council which is the entity founded by American Express, Discover Financials Services, JCB International, MasterCard Worldwide and Visa Inc. responsible for the development, management, education and awareness of the PCI Security Standards, including the Data Security Standard (PCI DSS), Payment Application Data Security Standard (PA-DSS), and PIN Transaction Security (PTS) Requirements.

ByValenti.com is monitored and scanned on a regular basis by Scan Alert, formal McAffee Secure and Website Protection by GoDaddy.com to make sure there are no vulnerabilities in our servers and databases. In conjunction with our SSL our website remains 100% secure at all times.

If you're the winner of one our Facebook Free Product Weekend you should have received an email from us with instructions on how to claim your prize. If you never received that email, please email us at giveaway (@) byvalenti.com for instructions. Remember to mention which day you won.

Visit our Wholesale page to learn about wholesale programs or register for a wholesale account.

Visit our Distributors page for more information.

Visit our Drop Shipping Program page for more information on how to get started.

We're always looking for dynamic people. Visit our Sales Representative page for more information on how to get started.

Only registered and approved businesses have access to the Private Wholesale Section of our website. If your wholesale account was already approved simply login to your account and click on Wholesale on the menu bar.

The Wholesale Store is a Private section of our website that can only be accessed by approved account holders. To learn more please visit our Wholesale Program page