Returns & Refunds Policy

The Return Policies here established are an add-on to our Terms & Conditions.

Thank you for shopping with By Valenti Organics. We take great pride in our quality products and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise within 14 days of purchase. At this time, returns and exchanges can only be accepted on orders placed within the U.S. and U.S. Territories.

Original Shipping Charges and Return Shipping Costs are non-refundable. Pre-paid Shipping Labels are offered as a convenience to you on returned merchandise for refund only. Any shipping & handling costs to return the merchandise to us will be deducted from the refund. Offers are subject to adjustment due to returns, cancellations, and/or exchanges.


Returns/Exchanges:

Unopened and unused merchandise may be returned by mail within 14 days of purchase. Because of the nature of our products and for sanitary reasons, only unopened and unused products in its original sealed package can be returned for a refund. No exceptions. Items not in new or unworn/unused condition will be rejected during the sanitary inspection.

If you need to return a product please request a Return Merchandise Authorization Number (RMA#) below. We cannot accept returns without the corresponding RMA#. Please download a Return/Exchange Form which should be filled and included with your return.

For your convenience an optional prepaid return label can be provided on all US orders upon request. Instructions on where to mail the package will be provided after submitting your request for a Return Merchandise Authorization Number below. Please allow 14 days for us to receive and process your request. Retain your Order Summary and Tracking Number for reference. When you choose our pre-paid return label option, we will deduct the full amount for the return shipping & handling costs from your refund. Place your items and completed Return/Exchange Form in a secure package removing or covering any labels. You must cover or remove any original shipping information. If not, your package might be lost or rejected by the warehouse.

Exchanges are processed as new orders. You will be charged for the replacement merchandise. Exchanged orders must be returned to our warehouse within 30 days. Upon receipt of your return, we will credit your account for the returned items.

Items purchased with any Reward Point, Gift Certificates or Gift Cards or offer codes may result in an adjusted refund amount. Gift Cards, Gift Certificates and offers will not be reissued or re-credited for returns.

Items that cannot be returned or exchanged:

  • Gift Cards,
  • e-Gift Certificates,
  • Daily Deal Vouchers,
  • Samples,
  • Used Products or products that have been opened,
  • Final sale items,
  • Individual products part of a set.

Refunds:

For your convenience an optional pre-paid return label can be provided on all domestic orders upon request, on merchandise returned for a refund only. When you choose our pre-paid return label option, we will deduct the full amount for the return shipping & handling costs from your refund.

Refunds will be processed as Store Credit.

*Original Shipping Charges and Return Shipping Costs are non-refundable costs, no exceptions.



To request a Return Merchandise Authorization Number, please login to your account.


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Yvonne M. from Bronx, NY says... Dear Manuela, Thank you for creating such a splendid soap. Your lavender soap is awesome! Its silky smooth and it lathers quickly when I use it. I like the fragrance it leaves on me after I use it. It’s also amazingly long-lasting and... Read More... Read more testimonies