Shipping & Returns

Shipping:

We ship Monday through Friday, excluding federal holidays and weekends within the United States. Shipping charges are calculated online directly by the United States Postal Service (USPS) through the checkout process based on the weight of the package and destination of the package. We don't ship to PO Boxes. Insurance costs are included in the shipping cost regardless of size of package and destination. All orders are shipped by USPS within 3 business days of payment being received and effective if stock is available. Out of stock orders will be shipped when items become available. Worldwide shipment available. To calculate your shipping costs, simply add any of the items to cart and click the estimate shipping button. Tracking number and Delivery confirmation are provided with every shipment. Shipping charges are non-refundable costs related to your order. Under no circumstances shipping charges will be refunded either by the United States Postal Services or By Valenti Organics.

Orders placed after 5:00 PM (EST) will be processed the next business day. Orders received on Saturday and Sunday will be processed on the following business day.

By Valenti Organics is not responsible for undeliverable packages. If USPS has attempted delivery 3 times according to their policies, and they are unable to deliver to the shipping address given, USPS will automatically redirect the package back to the By Valenti Organics warehouse. The customer will be responsible for all shipping charges incurred during this process.

For Canadian and International Customers: Shipping charges are based on the weight of your parcel and will be accurately displayed in the shopping cart (subject to offline verification). Please note that customs, duties, taxes, and other import fees may be imposed on shipments separately from the shipping cost by the country of destination. By Valenti Organics cannot and will not be responsible for these charges. We urge you to check with local authorities regarding customs, duties, taxes and import charges prior to ordering if you are not already familiar with them. Finalizing and submitting your order indicates your acceptance of any duties and taxes your country of destination may impose.

Shipping Delivery Schedules:

Shipping Insurance:

For the protection of your package and its content, insurance charges are mandatory on every order on all delivery methods and are calculated automatically by the United States Postal Services and included in the shipping costs calculates by our shopping cart.

Free Shipping Options:

* Free shipping available for retail customers on orders over $85 within the Continental United States. There is no free shipping option available for wholesale customers. Wholesale customers will pay the regular shipping charges applied which are calculated based on the destination and weight of the package. Please read Shipping terms above.

** Free shipping available for retail customers on orders over $45 within the State of Michigan. There is no free shipping option available for wholesale customers. Wholesale customers will pay the regular shipping charges applied which are calculated based on the destination and weight of the package. Please read Shipping terms above.

Package Forwarding Services:

The use of third party Package Forwarding Services and addresses in the US provided by third party Package Forwarding Services to expedite the shipment of orders to countries outside of the USA are not allowed to be used to order from this website. By Valenti Organics is not responsible or liable for any package lost or damaged by any third party Package Forwarding Services. Any shipping & handling and insurance services paid to ship orders to the address in the United States of America provided as the destination address for and by the Package Forwarding Services company will be rendered invalid after the package is received by the Package Forwarding Services company and won't apply nor be refunded if package is lost or suffers damage while in the custody or after delivery by the Package Forwarding Services company. Once the package arrives to its destination address in the US we're not responsible for any damages or losses the package might suffer; any insurance coverage on the package will therefore be void after the package reaches its destination address in the US;  any shipping, handling and insurance costs paid upfront to By Valenti Organics to ship merchandise to the address in the US provided by the Package Forwarding Services company won't be refunded; any partial or complete loss in merchandise suffered while the package is in the custody or after package is delivered by the third party Package Forwarding Services, won't be refunded or replaced.

Damaged or Lost Items During Shipping:

It is normal for outside boxes and envelopes to show sign of wear, however if the content was damaged, please notify us immediately and report this issue to your carrier. If the outside box looks severely damaged, if possible refuse the shipment and request the driver to note all the details. Damage or loss incurred during shipping is the delivery company's responsibility. Since all our orders ship with insurance from the United States Postal Office, claims must be properly filed with the delivering carrier (USPS) online or at your local post office. Please take pictures of the box and content to record any damage. Keep all the packaging material as you may need to show the condition in which you received your order. Only shipments that are insured can claim the total of the loss, minus shipping or delivery charges, to be reimbursed by the delivery company. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you in all we can. By filing a claim with the United States Postal Office you cannot request a refund from By Valenti Organics.

Returns, Exchanges and Refunds:

We are committed to our customer's satisfaction, however due to the nature of our products some might not be returned if they have already been used. You can return items that have not been used, show signs of damage and that have not being opened only. You will still be responsible for any return shipping costs. Merchandise may be returned by mail within 30 days of purchase and should be accompanied by the following:

• request a Return Authorization Number,
• original receipt, which was sent by email  (you can also get a receipt by login into your account and print the receipt for your order),
• unopened, undamaged and unused product(s). If product is opened or damaged we can't issue a refund.

If you need to return a product for a refund or exchange please Request a Return Authorization Number. We cannot accept returns without the corresponding authorization number. If you mail back a product without the proper authorization number a refund will not be granted and the package will be sent back to you at your cost and expense.

Returns & Refunds will be processed as Store Credit (Gift Card or e-Gift Certificate) only.

Exchanges will be mailed to the address you provide on the Request a Return Authorization form, after we've received your returned product. Exchanges can only be processed for products with the same exact or higher value. If you want to exchange your product for a product with a higher value, select below "Return & Refund - exchange for a higher value product". Any difference along with applicable shipping charges will have to be paid in full before any merchandise is shipped back.

*Original Shipping Charges and Return Shipping Costs are non-refundable nor pre-paid, no exceptions.

Items that cannot be returned or refunded:

• Gift Cards,
• e-Gift Certificates,
• Daily Deal Vouchers and Products,
• Samples and Gifts,
• Used Products,
• Individual products part of a set,
• Damaged products during shipping.

Custom Duties and Taxes for International Orders:

Any custom duties, taxes and any other charge that the country of destination might apply are the responsibility of the customer. The shipping and handling charges do not include any custom duties that your country might impose. We do not mark packages as gifts or samples. This is an illegal practice in the US.