Returns & Refunds

The Return Policies here established are an add-on to our Terms & Conditions.

Thank you for shopping with By Valenti Organics. We take great pride in our quality products and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly issue a refund for the value of the merchandise within 14 days of purchase. At this time, returns and exchanges can only be accepted on orders placed within the Continental U.S.

Original Shipping Charges and Return Shipping Costs are non-refundable. Pre-paid Shipping Labels are offered as a convenience to you on returned merchandise for refund only. Any shipping & handling costs to return the merchandise to us will be deducted from the refund. Offers are subject to adjustment due to returns, cancellations, and/or exchanges.


Returns/Exchanges:

Because of the nature of our products and for sanitary reasons, only unopened and unused products in its original sealed package can be returned for an exchange within 14 days of purchase. No exceptions. Items not in new or unworn/unused condition will be rejected during the sanitary inspection, and no refund/exchange will be granted.

If you need to return a product to exchange it for a different one, please click the following link to request a Return Merchandise Authorization Number (RMA#).

Returns for Exchange products are processed as new orders. You will be charged or refunded for the replacement merchandise should the replacement be of greater or lower value. Please allow 3-5 business days for the processing of your exchange after your returned merchandise is received.

For your convenience an optional pre-paid return label can be provided on all domestic orders upon request. When you choose our pre-paid return label option, we will deduct the full amount for the return shipping & handling costs from your refund.

In the case a refund needs to be issued, the refund will be issued as store credit. Items purchased with any Reward Point, Gift Certificates or Gift Cards or offer codes may result in an adjusted refund amount. Gift Cards, Gift Certificates and offers will not be reissued or re-credited for returns.

*Original Shipping Charges and Return Shipping Costs are non-refundable costs, no exceptions.


Returns/Refunds:

Because of the nature of our products and for sanitary reasons, only unopened and unused products in its original sealed package can be returned for a refund within 14 days of purchase. No exceptions. Items not in new or unworn/unused condition will be rejected during the sanitary inspection, and no refund/exchange will be granted.

If you need to return a product for a refund, please click the following link to request a Return Merchandise Authorization Number (RMA#).

Please allow 3-5 business days for the processing of your refund after your returned merchandise is received.

For your convenience an optional pre-paid return label can be provided on all domestic orders upon request. When you choose our pre-paid return label option, we will deduct the full amount for the return shipping & handling costs from your refund.

Refunds will be processed as Store Credit.

*Original Shipping Charges and Return Shipping Costs are non-refundable costs, no exceptions.


Items that cannot be returned or exchanged:

  • Gift Cards,
  • e-Gift Certificates,
  • Daily Deal Vouchers,
  • Samples,
  • Used Products or products that have been opened,
  • Final sale items,
  • Individual products part of a set.