The Return Policies here established are an add-on to our
Terms & Conditions.
Thank you for shopping with By Valenti Organics. We take great pride in our quality
products and excellent value. It is important to us that you are completely satisfied
with your purchase. If for any reason you do not absolutely love your selections,
we will gladly issue a refund for the value of the merchandise within 14 days of purchase. At this time, returns and exchanges can only be accepted on orders placed within the U.S. and U.S. Territories.
Original Shipping Charges and Return Shipping Costs are non-refundable. Pre-paid Shipping Labels are offered as a convenience to you on returned
merchandise for refund only. Any shipping & handling costs to return the merchandise
to us will be deducted from the refund. Offers are subject to adjustment
due to returns, cancellations, and/or exchanges.
Unopened and unused merchandise may be returned by mail within 14 days of purchase. Because of the
nature of our products and for sanitary reasons, only unopened and unused products in its original sealed
package can be returned for a refund. No exceptions. Items not in new or unworn/unused
condition will be rejected during the sanitary inspection.
If you need to return a product please request a Return
Merchandise Authorization Number (RMA#) below. We cannot accept returns without the corresponding
RMA#. Please download a Return/Exchange
Form which should be filled and included with your return.
For your convenience an optional prepaid return label can be provided on all
US orders upon request. Instructions on
where to mail the package will be provided after submitting your request for a
Return Merchandise Authorization Number below. Please allow 14 days for us to
receive and process your request. Retain your Order Summary and Tracking Number
for reference. When you choose our pre-paid return label option, we will deduct
the full amount for the return shipping & handling costs from your refund. Place
your items and completed Return/Exchange Form in a secure package removing or
covering any labels. You must cover or remove any original shipping information.
If not, your package might be lost or rejected by the warehouse.
Exchanges are processed as new orders. You will be charged for the
replacement merchandise. Exchanged orders must be returned to our warehouse within
30 days. Upon receipt of your return, we will credit your account for the returned items.
Items purchased with any Reward Point, Gift Certificates or Gift Cards or offer codes may result in an adjusted refund amount.
Gift Cards, Gift Certificates and offers will not be reissued or re-credited for returns.
Items that cannot be returned or exchanged:
- Gift Cards,
- e-Gift Certificates,
- Daily Deal Vouchers,
- Used Products or products that have been opened,
- Final sale items,
- Individual products part of a set.
For your convenience an optional pre-paid return label can be provided on all
domestic orders upon request, on merchandise returned for a refund only. When
you choose our pre-paid return label option, we will deduct the full amount for the
return shipping & handling costs from your refund.
Refunds will be processed as Store Credit.
*Original Shipping Charges and Return Shipping Costs are non-refundable
costs, no exceptions.