The Shipping Policies here established are an add-on to our Terms & Conditions.
We ship via the United States Postal Office (USPS), UPS and FedEx Monday through Friday, excluding holidays, federal holidays and weekends.
Flat Rate Shipping:
We offer a flat rate of $9.99 for US orders of up to $99. Shipping charges are non-refundable costs related to your order.
Free Standard Shipping available on orders over $99 within the Continental United States including Alaska, or over $499 on International orders, excluding taxes, coupons, discounts or rewards.
All items in the order must qualify for Free Shipping for Free Shipping to get activated during checkout. Free Shipping is calculated on order's Total after all discounts, coupons or rewards have been applied. For Free Shipping to be granted, Free Shipping must be selected during checkout. If a different shipping option is selected, the order does not qualify for Free Shipping and Free Shipping will not be granted.
Free Shipping deliveries for US orders are shipped via USPS Retail Ground® or UPS Ground. Free Shipping deliveries for International orders are shipped via UPS Ground or FedEx Ground. Delivery dates are not guaranteed, and delays although rare can occur.
Free Shipping cannot be combined with other discounts, coupons, other promos, other offers, BVO Rewards Points, discounts or additional discount coupons.
We offer regular shipping rates as additional options during checkout, which are calculated in real time based on the weight and destination of the package, by the United States Postal Service (USPS) API, UPS API and FedEx API.
Tracking number and Delivery confirmation is provided with all shipments via email, and in your account.
Canada and International Shipment:
Shipping charges are based on the weight of your parcel and will be accurately displayed in the shopping cart (subject to offline verification). Please note that customs, duties, taxes, and other import fees may be imposed on shipments separately from the shipping cost by the country of destination. "By Valenti Organics" cannot and will not be responsible for these charges. We urge you the "User" to check with local authorities regarding customs, duties, taxes and import charges prior to ordering if you are not already familiar with them. Finalizing and submitting your order indicates your acceptance of any duties and taxes your country of destination may impose. By Valenti Organics is not responsible for lost packages once they have left the USA.
Due to the nature of our products and because of post office's restrictions on flammable, oily and scented products, we do not ship to PO Boxes, Mail Boxes, Units or Suites. Orders shipped to PO Boxes, Mail Boxes, Units or Suites returned to our warehouse incur in additional shipping charges which are the responsibility of the "User".
We require 2-3 business days for the processing of any regular order. Orders placed after 3:00 PM (ET) will begin processing on the next business day. Orders received on Saturday, Sunday or Holidays will begin processing on the following available business day.
For the protection of your package and its content, insurance charges are mandatory on every order on all delivery methods and are calculated automatically by the United States Postal Services (USPS), UPS or FedEx based on the merchandise dollar amount of the order before any deductions. For domestic and international orders insurance cost is included in the shipping quote provided during checkout. As established by the United States Postal Service free insurance is available on some domestic orders up to $50. Orders that qualify for this free insurance are displayed on our shopping bag at the discretion and policies of the United States Postal Office.
Package Forwarding Services:
The use of third party Package Forwarding Services and addresses in the US provided by third party Package Forwarding Services to expedite the shipment of orders to countries outside of the USA is used at the "Users" sole discretion. "By Valenti Organics" is not responsible or liable for any package lost or damaged by any third party Package Forwarding Services. Any shipping & handling and insurance services paid to ship orders to the address in the United States of America provided as the destination address for and by the Package Forwarding Services company will be rendered invalid after the package is received by the Package Forwarding Services company and won't apply nor be refunded if package is lost or suffers damage while in the custody or after delivery by the Package Forwarding Services company. Once the package arrives to its destination address in the US we're not responsible for any damages or losses the package might suffer; any insurance coverage on the package will therefore be void after the package reaches its destination address in the US; any shipping, handling and insurance costs paid upfront to By Valenti Organics to ship merchandise to the address in the US provided by the Package Forwarding Services company won't be refunded; any partial or complete loss in merchandise suffered while the package is in the custody or after package is delivered by the third party Package Forwarding Services, won't be refunded or replaced.
Out of Stock Products
Orders containing out-of-stock products will be placed on hold until product(s) becomes available or in-stock.
Custom Duties and Taxes for International Orders:
Any custom duties, taxes and any other import charges that the country of destination might apply are the responsibility of the customer or receiving party. Shipping and handling charges do not include any custom duties that the country of destination might impose. We do not mark packages as gifts or samples. This is an illegal practice in the USA, Canada and many other countries.
By Valenti Organics is not responsible for lost or stolen packages once they have been marked "Delivered" by the carrier.
Damaged Items During Shipping:
It is normal for outside boxes and envelopes to show signs of wear and tear, however damaged or broken products during shipping have to be reported to the United States Postal Service. Items lost or damaged during shipping are the responsibility of the shipping company and not By Valenti Organics. You can start a claim process with your local post office, or if you prefer we can handle it on your behalf. However, by filing a claim personally with your post office you cannot request a refund from "By Valenti Organics".
If your merchandise was damaged during transit, and you would like us to handle the claim process, please head over a Returns & Refunds page for instructions on how to request a refund or replacement for your damaged merchandise.
Delivery is the responsibility of the United States Postal Services (USPS), UP and FedEx and not By Valenti Organics. In some cases and for many reasons, a package can take longer than expected to be processed and delivered by any of our third party delivery companies. Packages deemed “Undeliverable as Addressed” can have up 1-2 weeks of delay. A package can be delayed even before the package is in route to the state where the delivery address is located.
In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, 3 or more business business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee. Partial or full refunds on the basis of delayed shipping or delayed delivery dates will not be granted.
Undeliverable Packages, Deliveries to Incorrect or Outdated Addresses:
Orders will ship to the delivery/shipping address entered during checkout. If package is shipped to an outdated or incorrect address, any costs incurred during the shipping are the responsibility of the "User". "By Valenti Organics" is not responsible for undeliverable packages. If USPS or FedEx has attempted delivery 3 times according to their policies, and they are unable to deliver to the shipping address provided, or the address is incorrect/outdated, USPS will automatically redirect the package back to the By Valenti Organics warehouse. The "User" will be responsible for all shipping charges incurred during this process.