The Shipping Policies here established are an add-on to our Terms & Conditions.
We ship via the United States Postal Office (USPS) and FedEx Monday through Friday, excluding holidays, federal holidays and weekends. Shipping charges are calculated online directly by the United States Postal Service (USPS) API and FedEx API through the checkout process based on the weight and destination of the package. We don't ship to PO or Mail Boxes. Insurance costs are mandatory and calculated based on the merchandise dollar amount of your order before any deductions and included in the shipping cost provided. All orders except for Free Shipping orders, are processed within 3 business days of payment being received and effective if stock is available. Out of stock orders will be shipped when items become available. Tracking number and Delivery confirmation are provided with every shipment. Shipping charges are non-refundable costs related to your order. Under no circumstances shipping charges will be refunded either by the USPS or "By Valenti Organics".
Canada and International Shipment:
Shipping charges are based on the weight of your parcel and will be accurately displayed in the shopping cart (subject to offline verification). Please note that customs, duties, taxes, and other import fees may be imposed on shipments separately from the shipping cost by the country of destination. "By Valenti Organics" cannot and will not be responsible for these charges. We urge you the "User" to check with local authorities regarding customs, duties, taxes and import charges prior to ordering if you are not already familiar with them. Finalizing and submitting your order indicates your acceptance of any duties and taxes your country of destination may impose.
Due to the nature of our products and because of post office's restrictions on flammable, oily and scented products, we do not ship to PO Boxes, Mail Boxes, Units or Suites. Orders shipped to PO Boxes, Mail Boxes, Units or Suites returned to our warehouse incurr in additional shipping charges which are the responsibility of the "User".
We require 3 business days for the processing of any regular order. Free Shipping orders require 3-5 business days for processing. Orders placed after 5:00 PM (ET) will start processing the next business day. Orders received on Saturday and Sunday will be processed on the following business day.
|Regular Orders Received On||If received before 5pm ET they will ship||If received after 5pm ET they will ship|
|Wednesday||Friday||Monday following week|
|Thursday||Monday following week||Tuesday following week|
|Friday||Tuesday following week||Wednesday following week|
|Saturday||Wednesday following week||Wednesday following week|
|Sunday||Wednesday following week||Wednesday following week|
USPS Shipping Delivery Schedules:
- Priority Mail Express® - Domestic | Overnight to most locations (guaranteed to most locations)
- Priority Mail® - Domestic | 1-3 business days within the continental US (delivery dates are not guaranteed)
- Retail Ground (formal Standard Post®) - Domestic | 10-14 business days (delivery dates are not guaranteed)
- First-Class Mail® - Domestic | 1-3 business days (delivery dates are not guaranteed)
- Priority Mail Express - International® | 3-5 business days (delivery dates are not guaranteed)
- Priority Mail - International® | 6-10 business days (delivery dates are not guaranteed)
For more information on USPS shipping services please visit www.usps.com/ship/mail-shipping-services.htm?. For more information on International USPS shipping services please visit www.usps.com/international/mail-shipping-services.htm.
For the protection of your package and its content, insurance charges are mandatory on every order on all delivery methods and are calculated automatically by the United States Postal Services or FedEx based on the merchandise dollar amount of the order before any deductions. For domestic and international orders insurance cost is included in the shipping quote provided during checkout. As established by the United States Postal Service free insurance is available on some domestic orders up to $50. Orders that qualify for this free insurance are displayed on our shopping bag at the discretion and policies of the United States Postal Office.
Free Shipping is available during promotional periods only. Free Shipping promo details available on the Free Ground Shipping Promo page. Order's sub-total must meet qualifying dollar value calculated on order total, excluding sales tax and discounts. Free Shipping is only available for orders shipped within the Continental United States. All items in the order must qualify for free shipping for Free Shipping to get activated.
Free Shipping deliveries are shipped via USPS Retail Ground®. USPS Retail Ground® delivery dates are not guaranteed, and delays although rare can occur. USPS Retail ground® mail travels by truck and can be delayed up to 30 days due to weather conditions. We reserve the right to discontinue or remove this promotional feature at any time, for any reason, without notice. In the case Free Shipping promotion ends, expired promotion won't be accepted for future orders nor granted on past/previous orders.
Free Shipping cannot be combined with other discounts, coupons, other promos, other offers, BVO Rewards Points, discounts or additional discount coupons. Free Shipping orders require 3-5 business days for processing.
Package Forwarding Services:
The use of third party Package Forwarding Services and addresses in the US provided by third party Package Forwarding Services to expedite the shipment of orders to countries outside of the USA is used at the "Users" sole discretion. "By Valenti Organics" is not responsible or liable for any package lost or damaged by any third party Package Forwarding Services. Any shipping & handling and insurance services paid to ship orders to the address in the United States of America provided as the destination address for and by the Package Forwarding Services company will be rendered invalid after the package is received by the Package Forwarding Services company and won't apply nor be refunded if package is lost or suffers damage while in the custody or after delivery by the Package Forwarding Services company. Once the package arrives to its destination address in the US we're not responsible for any damages or losses the package might suffer; any insurance coverage on the package will therefore be void after the package reaches its destination address in the US; any shipping, handling and insurance costs paid upfront to By Valenti Organics to ship merchandise to the address in the US provided by the Package Forwarding Services company won't be refunded; any partial or complete loss in merchandise suffered while the package is in the custody or after package is delivered by the third party Package Forwarding Services, won't be refunded or replaced.
Orders - In Stock Product
Orders placed on products that are available in stock will be shipped within 3 business days (3-5 business days on Free Shipping orders) after payment is processed and approved on regular orders. Order placed after 5 pm ET weekdays will be processed the next business day.
Custom Duties and Taxes for International Orders:
Any custom duties, taxes and any other import charges that the country of destination might apply are the responsibility of the customer or receiving party. Shipping and handling charges do not include any custom duties that the country of destination might impose. We do not mark packages as gifts or samples. This is an illegal practice in the USA, Canada and many other countries.
Damaged Items During Shipping:
It is normal for outside boxes and envelopes to show signs of wear and tear, however damaged or broken products during shipping have to be reported to the United States Postal Service. Items lost or damaged during shipping are the responsibility of the shipping company and not By Valenti Organics. You can start a claim process with your local post office, or if you prefer we can handle it on your behalf. However, by filing a claim personally with your post office you cannot request a refund from "By Valenti Organics".
If your merchandise was damaged during transit, and you would like us to handle the claim process, please head over a Returns & Refunds page for instructions on how to request a refund or replacement for your damaged merchandise.
Delivery is the responsibility of the United States Postal Services (USPS) and FedEx and not By Valenti Organics. In some cases and for many reasons, a package can take longer than expected to be processed and delivered by the third party delivery companies. Packages deemed “Undeliverable as Addressed” can have up 1-2 weeks of delay. A package can be delayed even before the package is in route to the state where the delivery address is located.
In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, 3 or more business business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee. Partial or full Refunds on Priority Mail, Retail Ground, First Class Mail, Priority Mail International or Priority Mail Express International on the basis of delayed shipping or delayed delivery dates will not be granted.
Undeliverable Packages, Deliveries to Incorrect or Outdated Addresses:
Orders will ship to the delivery/shipping address entered during checkout. If package is shipped to an outdated or incorrect address, any costs incurred during the shipping are the responsibility of the "User". "By Valenti Organics" is not responsible for undeliverable packages. If USPS or FedEx has attempted delivery 3 times according to their policies, and they are unable to deliver to the shipping address provided, or the address is incorrect/outdated, USPS will automatically redirect the package back to the By Valenti Organics warehouse. The "User" will be responsible for all shipping charges incurred during this process.