The Shipping Policies here established are part of our Terms of Service.
United States:
Packages within the USA ship FREE. Newsletter Subscribers Only.
We ship from Michigan. Processing time is 2 to 3 business days additionally to transit time. We are closed on weekends and holidays.
Free Shipping for newsletter subscribers only, available on all orders within the United States including Alaska and Hawaii regardless of cart amount. Subscribing to our newsletter notifications is free. Use FREESHIPPING code during checkout. Orders are shipped via USPS or UPS. Delivery dates are not guaranteed, and delays although rare can occur.
We offer regular shipping rates as additional options during checkout. Shipping rates displayed during checkout are calculated based on the weight, dimensions and destination of the parcel and will be accurately displayed in the shopping cart (subject to offline verification).
Tracking number and Delivery confirmation is provided with all shipments via email, and in your account.
For the protection of your package and its content, insurance charges are mandatory on every order on all delivery methods and are added automatically to all shipping quotes during checkout, based on the merchandise dollar amount of the order before any deductions. For domestic and international orders insurance cost is included in the shipping quote provided during checkout.
International:
FREE International delivery on orders over $250 USD. Newsletter Subscribers Only.
We ship from Michigan. Processing time is 2 to 3 business days additionally to transit time. We are closed on weekends and holidays.
Free Shipping for newsletter subscribers only, available on all international orders over US $250. Orders below US $250 and for non-newsletter subscribers ship with a US $35 flat rate. Subscribing to our newsletter notifications is free. Prices display in your local currency based on USD and converted to the daily exchange rate.
We offer regular shipping rates as additional options during checkout. Shipping rates displayed during checkout are calculated based on the weight, dimensions and destination of the parcel and will be accurately displayed in the shopping cart (subject to offline verification).
Free Shipping not available for non-newsletter members, Wholesale or Drop Shipping accounts.
Tracking number and Delivery confirmation is provided with all shipments via email, and in your account.
For the protection of your package and its content, insurance charges are mandatory on every order on all delivery methods and are added automatically to all shipping quotes during checkout, based on the merchandise dollar amount of the order before any deductions. For domestic and international orders insurance cost is included in the shipping quote provided during checkout.
All customs, duties, taxes and any additional fees are calculated, and clearly presented during checkout. All corresponding fees are paid in advance so your parcel can clear customs upon arrival. All prices are shown in your local currency.
We will do our best to seamlessly deliver your parcel to you, no matter where in the world you're located. Should you need assistance, please feel free to reach out.
Declining the delivery of the parcel, will incur in additional fees which will be your responsibility. These fees will be discounted from any refunds.
NO RETURNS will be issued due to customs delays or holds beyond our control.
Parcels will not be marked as "gifts" for the whole purpose of avoiding import taxes, customs duties, brokerage and fees levied by the destination country.
Subscriptions Shipping Schedule:
Visit our Subscription Policy page for our subscriptions terms and conditions addendum to this terms and conditions.
Package Forwarding Services:
The use of third party Package Forwarding Services and addresses in the US provided by third party Package Forwarding Services to expedite the shipment of orders to countries outside of the USA is used at Your sole discretion. By Valenti Organics is not responsible or liable for any package lost or damaged by any third party Package Forwarding Services. Any shipping & handling and insurance services paid to ship orders to the address in the United States of America provided as the destination address for and by the Package Forwarding Services company will be rendered invalid after the package is received by the Package Forwarding Services company and won't apply nor be refunded if package is lost or suffers damage while in the custody or after delivery by the Package Forwarding Services company. Once the package arrives to its destination address in the US we're not responsible for any damages or losses the package might suffer; any insurance coverage on the package will therefore be void after the package reaches its destination address in the US; any shipping, handling and insurance costs paid upfront to By Valenti Organics to ship merchandise to the address in the US provided by the Package Forwarding Services company won't be refunded; any partial or complete loss in merchandise suffered while the package is in the custody or after package is delivered by the third party Package Forwarding Services, won't be refunded or replaced.
Lost Orders:
By Valenti Organics is not responsible for lost or stolen packages once they have been marked "Delivered" by the carrier.
Damaged Items During Shipping:
It is normal for outside boxes and envelopes to show signs of wear and tear, however damaged or broken products during shipping have to be reported to the United States Postal Service. Items lost or damaged during shipping are the responsibility of the shipping company and not By Valenti Organics. You can start a claim process with your local post office, or if you prefer we can handle it on your behalf. However, by filing a claim personally with your post office you cannot request a refund from By Valenti Organics.
If your merchandise was damaged during transit, and you would like us to handle the claim process, please head over a Refund Policy page for instructions on how to request a refund or replacement for your damaged merchandise.
Delayed Shipping:
Delivery is the responsibility of the third party companies in charge of shipping and not By Valenti Organics. In some cases and for many reasons, a package can take longer than expected to be processed and delivered by any of our third party delivery companies. Packages deemed “Undeliverable as Addressed” can have up 1-2 weeks of delay. A package can be delayed even before the package is in route to the state where the delivery address is located.
In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, 3 or more business business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee. Partial or full refunds on the basis of delayed shipping or delayed delivery dates will not be granted.
Undeliverable Packages, Deliveries to Incorrect or Outdated Addresses:
Orders will ship to the delivery/shipping address entered during checkout. If package is shipped to an outdated or incorrect address, any costs incurred during the shipping are the responsibility of the "User". By Valenti Organics is not responsible for undeliverable packages. If our third party shipping provider has attempted delivery 3 times according to their policies, and they are unable to deliver to the shipping address you've provided, or the address is incorrect/outdated, the third party shipping provider will automatically redirect the package back to the By Valenti Organics' warehouse. The "User" will be responsible for all shipping charges incurred during this process.
Shipping policy updated on 06/01/2025.
